1. General Policy

All sales of research peptides and compounds are final. We do not accept returns or exchanges for any reason other than those explicitly stated in this policy. This policy is in place to protect product sterility and the safety of our customers and the research community.

2. Eligible Refund Situations

We will issue a full refund or replacement in the following circumstances only:

• Damaged in transit: The product arrives visibly damaged due to carrier mishandling.
• Defective product: The product is demonstrably defective (e.g., vial is cracked, lyophilized cake is absent, or product is clearly contaminated upon receipt).
• Wrong item shipped: You received a product materially different from what you ordered (different compound, different size).
• Lost in transit: The carrier confirms the package is lost and it has not been delivered within 10 business days of the expected delivery date.

3. Non-Eligible Situations

We do not accept returns or issue refunds for:

• Change of mind or ordering error
• Products that have been opened, reconstituted, or used in any way
• Products stored improperly after receipt
• Dissatisfaction with research results (we make no claims about research outcomes)
• Orders placed in error (wrong compound, wrong quantity)
• Delays caused by the carrier, customs, or circumstances beyond our control
• Products that have passed their labeled expiration or use-by date after delivery

4. How to Request a Refund or Replacement

To initiate a refund or replacement claim, you must contact us within 7 calendar days of the delivery date as shown by the carrier’s tracking system. Claims submitted after this window will not be accepted.

To submit a claim, use our online Dispute Resolution form or email info@hauzresearch.com with the following information:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging (required for damage claims)
• The lot number printed on the vial label

We will respond within 2 business days with a resolution. Approved refunds are processed to the original payment method within 5–10 business days.

5. Replacements vs. Refunds

At our sole discretion, we may offer a replacement shipment in lieu of a monetary refund for eligible claims. If a replacement is offered and accepted, no monetary refund will be issued. If a replacement is not available (e.g., item is out of stock), a full monetary refund will be issued instead.

6. Chargebacks and Disputes

We encourage customers to contact us directly to resolve any issues before initiating a chargeback with their payment provider. Use our Dispute Resolution form to formally document any issue. Unauthorized chargebacks for orders that do not qualify under this policy may result in account termination and may be disputed with supporting documentation. We maintain complete records of all orders, shipping confirmations, and COA documentation.

7. Order Cancellations

Orders may be cancelled for a full refund only if the cancellation request is received before the order has been shipped. Once an order has been fulfilled and handed to the carrier, it cannot be cancelled. To request a cancellation, contact info@hauzresearch.com immediately after placing your order.

8. Contact

For all returns and refund inquiries: info@hauzresearch.com