1. Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding federal holidays) after payment confirmation. Orders placed after 12:00 PM PST on a business day will begin processing the following business day. You will receive an email confirmation with tracking information once your order has shipped.

2. Domestic Shipping (United States)

Free shipping is applied automatically at checkout when your order totals $150.00 or more after any Bundle & Save discounts and before taxes. All orders ship via FedEx with tracking.

3. Packaging

All lyophilized (freeze-dried) peptides ship in discreet, unmarked outer packaging. Reconstituted or liquid products are not available for shipping. Lyophilized peptides are shelf-stable at room temperature for shipping purposes and do not require cold-chain handling in transit — see our FAQ for storage guidance after delivery.

4. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can track your shipment directly on the carrier’s website. Please allow up to 24 hours for tracking information to become active after you receive your shipping confirmation.

5. Shipping Restrictions

We currently ship to all 50 US states. We do not ship to US territories, APO/FPO addresses, or internationally at this time. It is the customer’s sole responsibility to ensure that the products ordered are legal to purchase and possess in their jurisdiction. We make no representations regarding the legality of our products in any specific jurisdiction outside of general US federal law.

Certain products may be subject to additional shipping restrictions. We reserve the right to refuse shipment to any address at our sole discretion.

6. Delivery Issues

Lost packages: If your tracking shows your package as delivered but you have not received it, please first check with neighbors and your local post office. If the package cannot be located, contact us within 7 days of the marked delivery date at info@hauzresearch.com.

Damaged packages: If your order arrives damaged, please photograph the packaging and products immediately upon receipt and contact us within 48 hours. We will work with the carrier to file a claim and arrange a replacement or refund.

Incorrect address: Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. Address changes after an order has shipped may not be possible.

7. Signature Requirements

Orders over $200 may require an adult signature upon delivery at our discretion. If a signature is required and no one is available to sign, the carrier will leave a notice and attempt redelivery. After three failed delivery attempts, the package will be returned to us and a reshipping fee may apply.

8. Contact

For shipping inquiries, contact us at: info@hauzresearch.com