Frequently Asked Questions.
What does 'For Research Use Only' mean?⌄
All products sold by HAUZ Research are designated for in vitro research, laboratory, and analytical purposes only. They are not intended for human or animal consumption, diagnosis, treatment, or prevention of any disease. By purchasing, you confirm you are a qualified researcher.
What is a Certificate of Analysis (COA)?⌄
A COA is a document issued by an accredited testing laboratory that certifies the identity, purity, and quality of a compound. Our COAs include HPLC purity results and Mass Spectrometry identity confirmation. Every batch has a batch-specific COA available in our public library.
What is the difference between HPLC and Mass Spectrometry testing?⌄
HPLC measures purity — what percentage of the sample is the target compound. Mass Spectrometry confirms identity — it verifies the compound is what it claims to be by measuring molecular mass. Both are required for every batch we sell.
What is endotoxin testing and why does it matter?⌄
Endotoxins are molecules from gram-negative bacteria that can cause severe inflammatory responses. Standard purity testing does not detect them. We conduct endotoxin testing using the USP <85> LAL assay on relevant compounds.
How should I store lyophilized peptides?⌄
Treat them as you would any lyophilized reference material: keep vials sealed, dry and protected from light, and move them to −20 °C on receipt for long-term storage. Let a vial come to room temperature before opening to avoid condensation, and log the lot number against your work so results trace back to its COA. Handling once a vial is opened or placed in solution should follow your own protocol and your institution’s SOPs.
What payment methods do you accept?⌄
We accept major credit and debit cards — Visa, Mastercard, American Express and Discover. Payments are processed securely by our payment processor, and your full card number is never stored on our servers.
What is your shipping policy?⌄
All US orders ship via FedEx with tracking in 2–5 business days. Standard shipping is $12.95, and free on orders of $150 or more. Every order ships in discreet packaging.
What is your return policy?⌄
We do not accept returns on peptide products. We offer replacements for documented shipping damage, incorrect products, or orders that do not arrive within 10 business days.